Question 1

How do I pay for a service?

Accepted Answer

Fund your LC Wallet and pay instantly from your balance, or choose direct payment at checkout and pay by card, bank transfer or USSD.

Question 2

Do prices drop when I order more?

Accepted Answer

Yes. Every service has quantity pricing — the more units you order, the lower the price per unit. The discount is shown live in the order summary before you pay.

Question 3

How do I track my order?

Accepted Answer

Sign in and open My Account. Each order shows a status timeline: Submitted, Received, Pending, Processing and Completed.

Question 4

Can I send files with my order?

Accepted Answer

Yes. On any print or branding service you can attach images, PDF, DOC/DOCX or a ZIP folder for multiple items, plus a note with extra instructions.

Question 5

Who can leave a review?

Accepted Answer

Only customers whose order for that service has been completed can leave a 1–5 star rating and an optional comment.

Question 6

How do I become an agent?

Accepted Answer

Create an account, then request an agent code from our team. Once issued, your Agent Portal shows your code, agent pricing and orders.

Question 7

Is VAT included?

Accepted Answer

VAT is calculated at checkout and shown separately in the order summary before payment.

Frequently asked questions